This Privacy Policy describes how Center Hill Software LLC ("Company," "we," "us") collects, uses, and shares information in connection with CaddiePool (the "Service").
1. Information We Collect
Information You Provide
- name and email address;
- account and profile information;
- pool participation data and picks; and
- communications and support requests.
Information Collected Automatically
- IP address and approximate location;
- device type, browser, and operating system;
- pages viewed and interactions; and
- timestamps and referral information.
Payment Information (If Enabled)
Payments are processed by third-party processors (such as Stripe). We receive limited billing information (for example, subscription status and transaction identifiers) but do not store full payment card numbers.
2. How We Use Information
We use information to:
- provide and operate the Service;
- manage accounts and pools;
- maintain analytics and audit logs;
- improve functionality and performance;
- communicate with users; and
- comply with legal obligations.
3. Analytics and Administrative Monitoring
We collect limited usage analytics and event data to understand how the Service is used and to improve product functionality. Analytics may include page visits, feature usage, and aggregate activity trends.
Access to analytics and administrative dashboards is restricted to authorized personnel and used for operational, security, and product-improvement purposes only.
We do not track users across unrelated websites or sell personal information.
4. How We Share Information
We may share information with:
- service providers (hosting, monitoring, analytics);
- payment processors (if applicable); and
- legal authorities when required by law or to protect rights and safety.
We do not sell personal information in the ordinary sense of selling customer data.
5. Data Retention
We retain information for as long as necessary to operate the Service, comply with legal obligations, and enforce agreements. Audit logs may be retained for limited periods for security and operational integrity.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is completely secure.
7. Your Rights and Choices
You may:
- update certain account information through the Service; and
- request account deletion by contacting us.
Additional rights may apply depending on your jurisdiction.
8. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. International Users
If you access the Service from outside the United States, your information may be processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.
11. Contact
Questions about this Privacy Policy may be sent to: